Hvar Travel

Choose the way of searching, put down your demands and find the accommodation which fulfills your own criteria.

Send request for reservation directly from the page of selected accommodation or, if you cannot make up your mind you can store into "My choice" accommodation of your biggest interest.

Having created "My choice" make a minute review of selected accommodation and send request for the one which most satisfies your demands and needs. In order to send successfully request for reservation you should put all data required by reservation procedure.

A filled form for reservation goes to our sales office. Having received the form our staff will contact the proprietors and inquire about the availability of selected accommodation. Then we send you offer with all the costs and a deposit sum.

In order to make a final reservation you should pay a deposit within 2 days. Upon the payment you will receive all travel documents you will need and information on proprietor and address of the booked property.

You pay the selected accomodation unit in two parts. First part (deposit) must be paid in advance while making a reservation. Second part must be paid to the host upon arrival to the selected accomodation. Deposit amounts 20% of the total cost of accomodation + reservation costs in the amount of 10€.

You can make a payment in four given ways:

In order to effect payment orderly You need following data:
- remitter: Name and adress
- payee: Spalacia d.o.o. Split - tourist agency HVAR-Travel
- bank: Privredna banka Zagreb d.d. Croatia
- bank account number: HR0523400091110447603
- Swift: PBZGHR2X
- purpose of bank transfer: accommodation booking (reservation number)
* both agency and guest should defray the expenses of payment so that a guest pays bank charges of remitter while the agency pays bank charges of payee.

If you have decided to make the on-line payment by Your credit card, You will be given a link which will lead you to the safety server T-Com Pay Way. You need to fill in the given form and send it through safety pages (SSL protection). You will be informed on transection successfully carried out by e-mail.
Online authorization is done through T-Com Pay Way system. With special system safety protocols the data of all participating in purchase process online are protected.

If you have decided to make the off-line payment by Your credit card, You will be given a booking form to fill in and proceed the agency on the fax number:
++ 385 21 531-463
You authorize the agency to cash the deposit.

In order to effect payment into a giro account orderly You need following data:
- remitter: name and adress
- purpose of bank transfer: accommodation booking
- payee: Spalacia d.o.o. Split
- giro account: 2340009-1110447603
- number ref.: 01 (reservation number)

HVAR-Travel tourist agency is a mediator between the Guest and the provider of the services. The agency provides accommodation according to the information proclaimed on www.hvar-travel.com site and in the period which fit the confirmed booking, except under unforeseen circumstances or owing to circumstances beyond our control.

Requests for booking are acceptable by e-mail. In order to confirm reservation the Guest should pay a deposit within two working days while the rest of the amount and sojourn tax should be paid directly to the Provider of service upon arrival to the accommodation unit. On receipt of payment order HVAR-Travel is obliged to send the Guest voucher containing:
1. Information on Provider (name, surname and telephone number)
2. Address of accommodation unit
3. Information on Guest
4. Number of guests
5. Date of arrival and departure of Guest
6. Amount to be paid

According to the law in force on sojourn tax Guest is obliged to pay sojourn tax on the spot where the accommodation service is provided. The sojourn tax is 4,00 to 7,00 kn per adult person a day. Children under 18 have 50% discount while children under 12 do not pay the tax. Total amount of sojourn tax depends on destination and period of sojourn.

Along with every accommodation unit you will find prices which include basic service as described. Extra services are not included in this price so the Guest has to pay them apart. Extra services should be asked for when booking. The owners of accommodation units set the prices and they reserve the right to change them. HVAR–Travel guarantees the Guest who paid the deposit for the booked accommodation that price remains the same as stated in offer.

Accommodation units have been described according to the official categorization of the authorized institution. The standards of accommodation, consumption and other services differ in various countries and are not comparable. Information which a Guest may get in the accommodation unit do not oblige HVAR–Travel agency substantially for those information which are not on these Internet sites.

HVAR–Travel agency reserves the right to change the reservation under unforeseen circumstances or owing to circumstances beyond their control. Booked accommodation can be changed only if a Guest is informed on time and it should be only accommodation of the same or better category and for the price of the confirmed reservation. If replacement cannot be found, HVAR–Travel agency reserves the right to cancel reservation giving advance notice before a Guest should utilize the service. Deposit paid in advance will be returned. If the Guest does not appear in the booked accommodation unit until midnight of the first day of service and did not contact nor HVAR–Travel agency or Provider, the reservation will be considered cancelled. If the Guest should cancel the reservation, he has no rights to claim return of the paid deposit.
If the Guest should cancel the reservation owing to circumstances beyond his control, he is obliged to submit written substantiation on unforeseen circumstances on the basis of which HVAR–Travel agency will return the paid deposit.

HVAR–Travel agency assumes an obligation to control providers of services and to protect interests and rights of a Guest in consistence with good manners in tourism.

Guest should have valid travel documents, respect customs and currency regulations and get a visa if required to enter the Republic of Croatia. Guest should respect the house rules in the accommodation unit and go in line with providers of services in best intentions. Upon arrival to the destination a Guest should give the voucher containing precise number of persons and type of service to the provider. In case a Guest fails to comply with those regulations he must bear all the costs. Also, if a Guest causes damage in the accommodation unit handling uncarefully, he is obliged to pay caused damage right on the spot.

HVAR–Travel agency is not responsible for destroyed, damaged, lost or stolen luggage in the accommodation unit.

A Guest can ask for a certain compensation for the paid services of no quality or not carried out paid services.
A Guest should make complain about inappropriate service right on the spot and should cooperate with the provider of services in good faith to solve the cause of complaint. If the complaint is valid a Guest must make a written statement with a representative of HVAR–Travel agency because subsequent complaints not in written form will not be taken into consideration by HVAR-Travel agency. HVAR–Travel agency assumes an obligation to solve the complaint within 15 days and should solve only those complaints which could not have been solved on the spot.A Guest disclaims mediation of any other person or court and will not make a public statement until HVAR–Travel solves the complaint. Maximum reimbursment for a complaint can reach the amount of a part of the service complained about and a Guest has no right for the ideal reimbursment.

If a Guest is not satisfied with the solution of a complaint, he has a right to institute legal proceedings. In that case Commercial court in Split will have jurisdiction.

A Guest accepts these Conditions of reservation by paying a deposit.